FAQ
- Where is my order shipped from and when will it arrive?
Because we ship directly from our partners in these countries, your items may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)
- How much is shipping?
This depends on the product ordered, the total weight, and where we're shipping to.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
- How long does it take for an order to arrive?
- Can I have a tracking number?
- I ordered 2+ items, but only received one... where's my order?
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you.
- Are the "FREE" items really free?
- What is your refund policy?
If you no longer want your order for any reason whatsoever, you can return the order to us for a full refund excluding any shipping costs.
We strive for a 100% satisfaction shopping experience, if there are any issues at all please get in touch with us and we will endeavor to resolve any problems or queries that may arise.
- I entered my address wrong! Can you please change it or replace my order?
- How/where do you feed shelter animals?
We send a monthly donation based on our monthly sales to RescueBank.org. They feed a certain number of animals currently residing in shelters with our donations.
- How do I contact you?